Frequently Asked Questions


You've Got Questions?
We've Got Answers.

Our FAQs are not an exhaustive list, but it’s a start. We’d love to hear from you if you have additional questions. Please don’t hesitate to call, email, or schedule a consultation. Remember, we’re always here to help.

Background Checks

  • Getting Started

No. We don’t charge for opening an account.

No. We don’t charge a monthly fee or an inactivity fees for our services.

Generally, it takes about 24-hours, if your application is complete and accurate.

Please provide a valid business license. If your organization does not have a business license, please provide one of the following:

  • Federal Employment Identification Number (FEIN)
  • Professional License
  • Certificate of Insurance
  • IRS 501(3)(c) Certification
  • Articles of Incorporation or other organizational documents

Your account may be declined for any one of the following:

  • Businesses not recognized or not in good standing with their State of registration
  • Individuals wishing to conduct a background check on themselves – even for employment purposes
  • Individuals wishing to conduct a background check on another individual for purposes other than employment

It depends on the platform that you’re using. Please email service@trustHR.com and we’ll reply with the steps for you to create a new user.

  • Overview

In order of importance:

  1. Focus on value not price. Price is only a question in the absence of value.
  2. Ask about specific turnaround times for integral searchers or verifications.
  3. Who is conducting the Quality Assurance for my background checks?

Please contact our offices at 1-888-462-2251, Option 1 (PT). You’ll be directed to a subject-matter expert who will resolve your issue(s) at no additional cost to you.

Generally, it takes about 24-48 hours. However, it depends on the types of checks ordered, the jurisdictions, and if clerk assistance is required.

Yes. We offer multiple international checks from about 190 countries.

Generally, it takes about 5-10 days. However, it depends on the types of checks ordered, the country, and if other information (e.g., passport number, mother’s maiden name) is required.

  • Account & Billing

We accept all major credit cards including MasterCard, Visa, American Express, and Discover. We also accept check and ACH transfer. Please contact our Accounting Department at 1-888-462-2251, Option 4 (CT) to provide your information.

Invoices are emailed to a recipient of your choice. You may enter the recipient’s billing email address when you set up your account.

Yes. Multiple people may receive an emailed copy of the invoice. You can add emails to the billing email field in your user account.

Yes. You may log into your account and pay your invoices with any major credit card. 

Please email service@trustHR.com with the contact information (i.e., full name, email, telephone number) of the user that you wish to add for billing. Please notify us of any permissions (i.e., things you don’t want them to see) and we’ll set up your additional billing user and notify them accordingly.

Yes. You may pay your invoices by ACH transfer. Please contact our Accounting Department at 1-888-462-2251, Option 4 (CT) for bank information and remittance contact information.

These are fees that a court charges us to conduct a search in their jurisdiction.

Yes. Please contact our Accounting Department at 1-888-462-2251, Option 4 (CT) for approval. Upon approval, payment by check may be mailed to:

12605 W. North Avenue, Suite 288
Brookfield, WI 53005

These are fees that some companies (e.g., The Work Number) and educational institutions have contracted with in monetizing the access of their information.

Our terms are Net 30 for those approved accounts who wish to pay by check. Please contact our Accounting Department at 1-888-462-2251, Option 4 (CT) to obtain approval.

You may contact our Accounting Department at:

12605 W. North Ave., Suite 288
Brookfield, WI 53005
1-888-462-2251, Option 4 (CT)

  • Compliance

Yes. A signed release is required before conducting an employment background check with our company. F.C.R.A, 15 U.S.C. § 1681b(2)(A).

Yes. As a Consumer Reporting Agency (CRA), we are required to exclude, “adverse items of information, other than records of convictions of crimes which antedates the report by more than [7]-years.”

F.C.R.A., 15 U.S.C. § 1681c(a)(5).

It depends on where the applicant lives and will perform their work. The following states apply a limitation of 7-years for reporting criminal convictions: California, Colorado, Kansas, Maryland, Massachusetts, Montana, New Hampshire, New Mexico, New York, Texas, and Washington.

For the remaining states, the Fair Credit Reporting Act does not apply a limitation of a term as to how far an employer may go back to determine an applicant’s criminal conviction history.

No. In accordance with the Fair Credit Reporting Act (FCRA) and Equal Employment Opportunity Commission (EEOC) guidelines, arrests, dismissed, and expunged cases will not appear on the final background check.

F.C.R.A., 15 U.S.C. § 1681c(a)(5).

  • Forms, Disclosures and Notices

Yes. We have a whole packet of Employer Forms, which includes the following:

  • Acknowledgment & Authorization
  • Adverse Action Notifications
  • California Employers
  • Disclosures
  • Notices
  • Ordinances
  • State Laws
  • Summaries
  • Other Documents

  • Integrations

An ATS automates an organization’s recruiting and staffing operations and provides a central repository for candidate data—including résumés, applications, and employment background checks.

It depends on your situation. An ATS must prove its utility, not only in the near-term but also the long-term for your company. Consequently, the most expensive and feature rich ATS is not always the best ATS for your business now or in the future.

We integrate with over 80+ Applicant Tracking Systems, including iCims, BreezyHR, GetHired, Jobvite, Temp Works, Greenhouse, UltiPro, NeoGov, Taleo Business, Workday, Kronos, Bullhorn, Ten Street, Ceridian, and more.

For more details, please contact:

Dr. Patrick K. Collard
1-888-462-2251, Ext. 83 (PT)

We don’t charge for any integration. However, if you don’t have an IT department, your ATS vendor will charge you to make the necessary software API connections to our backend platform.

It takes about 2- to 3-weeks for a full ATS integration and another week for testing to ensure that things work as  the client has requested. In total, it takes about 3- to 4-weeks to integrate with an ATS. 

An Online Employment Application (OEA) is a semi-customizable digital application (e.g., logo, fields, language, attachments). A link is emailed to the applicant by you or placed on your website. The applicant enters in their information, uploads documents, and digitally signs to complete the process. The applicant’s information is then routed to our system for an employment background check to be conducted per your specifications. An OEA will help your business save time, energy, and money.

For more details, please contact:

Dr. Patrick K. Collard
1-888-462-2251, Ext. 83 (PT)

Human Resources

  • Overview

We offer the following HR services to fit your businesses needs:

HR Hourly is perfect for urgent matters, specific questions, or short-term projects.

We charge $195/hr. and are available weekdays from 8:30am – 5pm (PT). Schedule a Meeting today!

HR Complete is a comprehensive solution to bridge your company’s HR gap.

We charge $1,999/mo. and are available weekdays from 8:30am – 5pm (PT). Schedule a Meeting today!

According to Payscale.com the average salary for a full-time in-house HR Manager is $5,350/mo., which far exceeds the monthly subscription price of HR Complete.

Disclaimer: The information contained herein is that of trustHR | GObackgrounds and should not be construed as legal advice or a legal opinion on any specific facts or circumstances. The contents are intended for general information only, and you are urged to consult a lawyer concerning your situation and any specific legal questions you may have.

Simplifying your background checks and human resources.

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